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Updating Incorrect PVQs

 

In the event that you update a PVQ with your bank you will have to reset that PVQ within Hubdoc. In order to reset a PVQ answer you must first delete the question entirely. In your accounts page click edit credentials.

 

 

Click delete to the right of the question that needs to be updated.

 

Re-enter your password and click Update Account. Click update accounts until Hubdoc prompts for you to re-answer the PVQ. Once the question is answered correctly the account should reconnect and resume fetching.

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