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Reset Quickbooks Online connection in Hubdoc

 

Occasionally QBO makes some updates which require a connection reset from Hubdoc, please follow these steps to disconnect then reconnect QBO to refresh the connection.

 

Disconnecting QBO.

Log in to Hubdoc

1. Navigate to the "Accounts" button. 

Screen_Shot_2017-04-20_at_3.20.21_PM.png

2. Select the "Destinations" tab.

Screen_Shot_2017-04-20_at_3.16.38_PM.png

3. Select the "Disconnect" button beside the QBO logo.

Screen_Shot_2017-04-20_at_3.17.55_PM.png  

4. Log out of Hubdoc. 

 

Clearing your browser cache.

Please clear your browser cache by following the steps in this support article

https://hubdoc.zendesk.com/hc/en-us/articles/115001975443-Clearing-Your-Cache

 

Re-connecting a QBO integration.

1. Log back in to Hubdoc.

2. Navigate to back to the "Accounts" button.Screen_Shot_2017-04-20_at_3.20.21_PM.png

3. Select the "Destinations" tab.

 Screen_Shot_2017-04-20_at_3.22.55_PM.png

4. Select the "Connect" button beside the QBO logo (It may take a minute or two to establish the connection).

Screen_Shot_2017-04-20_at_3.23.58_PM.png

 

For detailed steps on connecting to QBO, Check out the following support article https://hubdoc.zendesk.com/hc/en-us/articles/202405789-Connect-to-QuickBooks-Online 

 

 

 

 

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